Cancellation and Re-routing

Jessica from Berlin has a business meeting in Amsterdam. She books a low-priced flight with airline T. on the Internet: scheduled departure time 8:45 am – scheduled arrival in Amsterdam 10.05 am.

At check-in Jessica is informed that the flight has been cancelled due to an engine problem. She is offered a replacement flight at 11.00 am with airline K. which she accepts. Jessica lands in Amsterdam at 12.30 pm and arrives at the business meeting just in time.

Jessica L. is entitled to 250 EUR in compensation from airline T. Pleased about the unexpected windfall, she goes shopping in Amsterdam.

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