"Complex legal proceedings in the aftermath of the volcanic ash cloud chaos – and a successful verdict! Thanks for the sound legal advice and support. Flightright? ...allright!"
Examples
Example 1
(Cancellation and Re-routing)
Jessica from Berlin has a business meeting in Amsterdam. She books a low-priced flight with airline T. on the Internet: scheduled departure time 8:45 am – scheduled arrival in Amsterdam 10.05 am.
At check-in Jessica is informed that the flight has been cancelled due to an engine problem. She is offered a replacement flight at 11.00 am with airline K. which she accepts. Jessica lands in Amsterdam at 12.30 pm and arrives at the business meeting just in time.
Jessica L. is entitled to 250 EUR in compensation from airline T. Pleased about the unexpected windfall, she goes shopping in Amsterdam.
Example 2
(Cancellation and Re-routing / Notification given in time)
Steffen from Hamburg wants to go to Ibiza with his friends. They have planned to meet at Ibiza airport at noon to drive to the finca together. Steffen books a flight with airline A: departure time 8:55 am – arrival in Ibiza 11.55 am.
Three weeks prior to departure the travel agent calls to inform him that his flight has been cancelled due to lack of bookings. Steffen is offered re-routing on a later flight with airline A (arrival 16.00 pm) which he reluctantly accepts.
But still, Steffen is not entitled to compensation.
Example 3
(Delay)
Fritz from Munich wants to visit friends in Berlin and books a flight on the Internet.
3 days prior to departure airline L informs him by email that due to an error in the booking system his flight will leave 3 hours later. Fritz takes it easy and arrives in Berlin 3 hours behind the original schedule.
Fritz is entitled to 250 EUR in compensation.
Example 4
(Delay / Cancellation)
Family S. books four return tickets with airline C. from Frankfurt to Toronto (Canada) and back. The return flight is scheduled to depart at 16.20 pm. After check-in family S. is informed that the flight has been cancelled due to a technical fault. Family S. is handed back their luggage and taken to a hotel. cht.
The following day family S. is re-routed to a flight with the same flight number. Family S. lands in Frankfurt 25 hours later than originally planned.
Family S. is entitled to compensation of 2.400 EUR (600 EUR per passenger).
Example 5
(Delay / Code-Sharing )
Tilo and his girl friend from Cologne purchased a return flight from French airline F to Rio (Brazil) via Frankfurt. As the flight is codeshared, the flight leg Rio-Frankfurt is not operated by the French airline but by German airline L.
Due to engine problems, the flight back to Frankfurt is delayed. Tilo and his girl friend arrive in Frankfurt 5 hours behind schedule.
Tilo and his girl friend are entitled to compensation of 1.200 EUR (600 EUR per passenger) from German airline L.
Example 6
(Overbooking)
Sabrina, a fashion photographer from Munich, has a photo shoot in Berlin. She books the first flight in the morning to Berlin (with airline G/2nd class): scheduled departure 7.00 am – scheduled arrival in Berlin 8.00 am. When Sabrina wants to check in at the time indicated on her ticket she is informed that the flight is overbooked.
Sabrina is offered a first-class seat on the 8.00 am flight if she voluntarily gives up her reservation. As the photo shoot already starts at 8.00 am, the alternative flight is not an option for her. Still, Sabrina is denied boarding and forced to take the 8.00 am flight to Berlin.
Sabrina is entitled to a minimum of 125 EUR in compensation from airline G.
Example 7
(Delay caused by extraordinary circumstances)
Jessica from Hamburg wants to fly to London for the weekend and books a ticket with airline R. on the Internet for 1 €: scheduled departure 7.00 am, scheduled arrival in London 7.40 am (local time).
Take off in Hamburg is delayed by 4 hours due to fog. Jessica arrives in London 4 hours behind schedule.
Jessica is not entitled to compensation from airline R. as the delay is caused by extraordinary circumstances.
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