Your Rights

Under (EC) Regulation 261/2004 air passengers are entitled to compensation of 125 € to 600 € per passenger (irrespective of the ticket price paid) in the event of a
 

• Cancellation,
• Delay or
• Overbooking

that could not have been avoided by the airline. The level of compensation that you may be entitled to is determined by the distance of the flight and the departure and arrival times of potential replacement flights.

Notwithstanding the rules on compensation established in (EC) Regulation 261/2004, the experience is that airlines often reject passengers’ claim requests.
By doing so, they deny passengers the compensation they are entitled to for unsubstantial reasons.

Most passengers lack the knowledge and experience to enforce their claim, in particular when it comes to the circumstances of the cancellation/delay. As a result, they are not in a position to investigate cases where airlines raise a defence of “extraordinary circumstances” or “reasonable measures”.
Surveys indicate that consumers would be quite ready to defend their rights in court if they could join together with other consumers.

This is where flightright comes into the play:
flightright helps consumers overcome structural disadvantages. flightright allows you to tap into the accumulated know-how on flight movement, fleet management, European and national case-law and thereby enables you to enforce your rights on equal terms with the airlines.

This type of quasi-collective legal action makes the claims process more efficient and far more likely to succeed. More often than not, high costs and the risk of litigation associated with filing – and following through – compensation claims deter consumers from asserting their rights.

With flightright, there is no risk of litigation involved as our innovative service costs you nothing up front. Only if the compensation claim is successful will flightright deduct 25 percent from the recovered amount!